We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at sales@denalico.com .
All returns must be pre-approved and shipped back to our York, SC facility labeled with a Returned Goods Authorization number (RGA). Credit will be issued upon receipt of merchandise.
You can always contact us for any return question at sales@denalico.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at sales@denalico.com.
